Overview

Studies conducted across hundreds of organizations have demonstrated a correlation between emotional intelligence (EI or EQ) and effective performance.

EI/EQ has been shown to be twice as important as other drivers of job performance such as IQ and technical skills. The good news is that EI/EQ can be learned and improved over time. Participants will strengthen skills that are part of being emotionally intelligent. Activities and exercises allow for practical application of these skills.

Topics:

• The business case for improving emotional intelligence
• Self-awareness – triggers and motivators
• Self-management – stress management and change management tools
• Social Awareness – the role of empathy and organizational awareness
• Relationship management - Collaboration techniques
• Case studies and workplace applications
• Blind spots with emotional intelligence
• Techniques for ongoing EI/EQ improvement
• Individualized action plan

Improve Your Emotional Intelligence

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