Aimee Ritell is a seasoned Lead Consultant and Operations Analyst with over 20 years of experience in enhancing employee engagement, organizational effectiveness, and operational efficiency. She specializes in aligning internal teams with a customer-centric mindset to drive improved customer experiences, higher retention rates, and valuable referrals.
Aimee's expertise lies in understanding the employee journey and fostering a culture of empowerment, collaboration, and continuous improvement within her client organizations. She is adept at driving positive organizational change, streamlining processes, and optimizing critical business and HR metrics. In her consulting work across a variety of industries at Teladoc, Make-A-Wish, Lincoln Hall, Alzheimer’s Association, Pleasantville Wellness Group, and JOOR, Aimee has refined employee journeys, implemented best practices, and boosted employee engagement and productivity.
At Angi, Aimee's initiatives resulted in a 60% improvement in employee engagement and a 75% increase in retention through the development of new organizational structures and processes. As the head of brand management at Tatum, Aimee led a project that resulted in a 30% increase in employee participation and client engagement, demonstrating her ability to drive organizational transformation. Her skills in process improvement, data analysis, and change management are further evidenced by her work in decreasing overhead, streamlining reconciliation, and designing analytics dashboard frameworks.
Aimee's unique blend of business operations, HR expertise, compassion, and clarity allows her to deliver impactful results for her clients. Her passion for people and processes makes her an invaluable partner for organizations seeking to optimize their human capital and drive sustainable growth.
Aimee holds a Bachelor of Science degree in applied psychology and business from Ithaca College and is an ICAgile Certified Professional. Her commitment to making a positive impact extends beyond her professional work, as she actively volunteers at Make-A-Wish Hudson Valley.
